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Research Content Program Manager

Company: Microsoft Corporation
Location: redmond
Posted on: May 3, 2021

Job Description:

At Microsoft, we are elevating a culture of customer understanding, built on a foundation of thorough research into customer behavior and desires. That's where you come in. We are creating the industry's leading UX research knowledge platform HITS, the Human Insight Tracking System, and we need an outstanding PM to help us curate a living body of knowledge, accessible to everyone in the company.

About you:

You're an experienced PM, Content PM or Content Strategist who's passionate about content management, research, and customer understanding. You've got a knack for breaking down silos and going after a larger vision, and you're looking for a role with company-spanning influence. Join our team, and you'd be responsible for bringing together divisions and disciplines and growing the virtuous cycle of knowledge creation and reuse between PMs, designers, and researchers.

Ideal candidates will have the following experiences and qualities:

* 3+ years hands-on experience in PM, content management, content strategy, or a related role. * A bachelors or advanced degree in information systems, library science, HCI, or a related field. * Strong project management background. * Experience using or authoring quantitative or qualitative research or participating in UX design processes. * A history of cross-boundary collaboration and influence.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

In this role you would:

* Use analytics and research to understand what people are looking for, what they can't find, and what insights they're consuming. * Improve search engine optimization by driving systematic improvements to content, metadata, algorithms, and search UI designs. * Define and execute on a content strategy for identifying, improving, and capturing high value content. * Oversee and refine processes and best practices that result in high quality content, taxonomies, and metadata. * Identify unmet needs of research consumers; propose and validate new features, improved UI, and content solutions; guide design; and create specs for implementation. * Propose, validate, and spec strategies, features, and experiences to nudge or incentive research content creators to link to and contribute to existing insight.

Keywords: Microsoft Corporation, Redmond , Research Content Program Manager, Other , redmond, Washington

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