Director of Compliance, Analytics and Support - Microsoft Partner Network

Company: Microsoft Corporation
Location: Redmond
Posted on: May 31, 2021

Job Description:

Role: Director of Compliance, Analytics and Support (people manager)

Who We Are:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams to bring their best. We create life-changing innovations that impact billions of lives around the world; come help us achieve this mission.

What We're Doing:

Within Microsoft's Global Partner Solutions (GPS) organization, we are accelerating digital transformation for our customers, partners, as well as internally at Microsoft as we continue to expand our offerings of products and services to meet our shared customers' needs along this journey. As our ecosystem grows, we evolve to keep up with the needs of hundreds of newly enrolling partners (every day) and hundreds of thousands of existing partners already aboard with us. Compliance and operations (analytics + support) are mission-critical for us in maintaining a trusted partner ecosystem.

Why We Need You:

We are looking for a highly motivated & seasoned people leader to join our Partner Digital Experiences & Programs team within the Global Partner Solutions, Channel Sales family to lead our Compliance & Operations business. This role will inspire and protect trust across customers, partners, and employees, while driving and maintaining a strong culture of compliance, support, and operational excellence through a well-designed framework and governance process.

As the partner ecosystem grows, and programs evolve and improve, we need a strategic leader who can represent GPS across this spectrum of accountabilities. This team member will keep partner Compliance top of mind when contributing to business strategy, Internal Audit issues, and global anti-corruption programs.

• Strong ethics, integrity and accountability with ability to maintain independence and confidentiality

Excited to challenge the status quo and be openly critical about where we are vs. where we aspire to be

• Track record of driving business outcomes with objectives, key results, and facts grounded in data
• Ability to foresee trends based on data and a sixth sense for identifying potential areas of risk
• Proven ability to work across groups and business functions; provide strong leadership in challenging situations
• Skilled at prioritization, creating order and driving concise, actionable executive-level insights and calls to action
• 10+ years in business operations with background in risk-management, internal audit, and compliance strategy
• 3+ years of formal management experience responsible for direct reports, leading people and building teams
• Knowledge of the MS Partner ecosystem and vendor management an advantage
• Degree required. MBA preferred
• LOCATION: Remote, anywhere in the United States

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

• Accountable for the definition, design, commitment, and execution of senior leadership team and board of director level compliance mandates for Microsoft's partner channel
• Implements business vetting, anti-corruption, and associated controls for maintaining the integrity of partner relationships with legitimate legal entities
• Authority on behalf of GCS/GPS as DRI for the Office of Legal Compliance, Vetting, and Anti-piracy teams for agreeing/maintaining acceptable level of risk across channel programs
• Develops training / remediation programs for partners with high compliance risk; leads high-profile support escalations that typically involve GM/VP/C-suite level involvement
• Decision maker for prioritization, staffing, and long-range-planning for partner-facing customer service & support ($60M/annual obligation) + program pipeline health and reporting/analytics

Keywords: Microsoft Corporation, Redmond , Director of Compliance, Analytics and Support - Microsoft Partner Network, Other , Redmond, Washington