Principal Program Manager - DC Ops Strategy

Company: Microsoft Corporation
Location: Redmond
Posted on: May 31, 2021

Job Description:

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Principal Program Manager for Datacenter Operations Strategy.

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Principal Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

#COICareers #Buildthecloud #ChangetheWorld #WeSeeYou #RepresentationMatters

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Required Skills and Experience:

• At least 5+ years' experience in Project and Project management in large complex, cross-functional organizations
• At least 10 years' leadership and management experience in a production, mission-critical, 24x7 operations environment.
• 10+ years' experience in data center-related functions for large enterprise organizations
• Must have prior experience in creating road maps for large projects to gain efficiencies and proven experience in delivering to road map capabilities.
• Knowledge of TCP/IP, LAN/WAN, MPLS, Routing, Switching, DWDM, and SONET Data Communications Network

Preferred Skills and Experience:

• Bachelor's Degree in Business, Engineering, Information Technology, Computer Science, or equivalent work experience
• Experience or good understanding of multi-state, multi-country, or federal-level labor laws and employment conditions & requirements
• Awareness of IT Service Operations fundamentals and principles. (ITIL, MOF, OLA/SLA, CSI, etc.)
• Previous experience with MS Cloud Services and Platforms (e.g. Windows Azure, Office 365, Excel Pivot tables, etc.)
• Project or program management experience and certification(s) (e.g. PMI, etc.)
• Previous experience in structured process improvement and efficiency gains (e.g. Six Sigma, Kaizen, etc.)
• 3-5 years' Experience with reporting and data analysis systems & platforms (e.g. PowerBI)
• Practical knowledge of ITIL concepts and terminology - with focus on Change, Incident, Problem, and Service Delivery Management functions

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#COICareers

As part of the Americas Datacenter Operations team, the Principal Program Manager for Datacenter Operations Strategy will provide leadership and direction in establishing network roadmaps, staffing efficiencies, process improvements, and governance for DC Ops strategy that will support our current and future growth. In this role you will work collaboratively with all CO+I stakeholders to support the strategic vision for the organization and a governance methodology from conception to completion driving excellence in service through industry best practices for the following key initiatives:

• Manage the portfolio of network projects for field ops Americas.
• Collaborate with EG partners to assess long range plans and determine capacity and resource plans for both project delivery and ongoing operational support.
• Support a strategic vision and implementation plan for regional data center operations that will position the organization for future capacity and growth.
• Collaborate with our EG partners to drive consistency across our service portfolio.
• Work with all field operations horizonal and vertical leaders to streamline our operations to ensure flawless service delivery to our customers.
• Support the development of a workforce optimization program that will improve our service delivery capabilities.
• Establish data analytics to evaluate the process change efficiency and effectiveness.
• Drive service delivery excellence through benchmarking across industry best practices
• Foster an understanding of the various stakeholders, their interests and needs to ensure the teams can sustain and embrace the changes through clear communications, engagement, and appropriate governance throughout the implementation of the various operational excellence programs.

Skills & Capabilities that are critical to success include:

• Exceptional ability to collaborate, openly communicate, present, and negotiate effectively across groups of various levels and disciplines, such as government entities, senior company leaders, engineers, suppliers, partners, technicians, customers, etc.
• An ability to work autonomously on large, complex, and multidisciplinary projects.
• Experience in leading, directly managing, and influencing a diverse organization of full-time employees, across multiple disciplines and platforms.
• Demonstrated experience delivering results with ambiguous and changing business requirements, with strong ability to work independently in a dynamic and high-pressure environment.

Keywords: Microsoft Corporation, Redmond , Principal Program Manager - DC Ops Strategy, Other , Redmond, Washington