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Instructional Designer (1144725)

Company: Apex Systems, Inc.
Location: Redmond
Posted on: May 31, 2021

Job Description:

Description

Apex Systems is hiring an Instructional Designer for a remote consulting engagement.

Our client is a AAA Video Game Studio with one of the most popular video games in the world.

The instructional Designer will assist in creating training materials for Customer Support Agents who utilize Zendesk for Live Chat. Previous experience with Zendesk ticketing system and utilization of Zendesks Answerbot and Chat/Messaging Enterprise is highly preferred.

DESCRIPTION OF DUTIES

Develops and edits engaging learning experiences that include eLearning programs and digital based training. Develops and edits virtual instructor-led materials for all Customer Support training programs including new hire and new product, feature, and releases that enable agents to perform work tasks within expected KPIs. Analyzes training needs, sets learning objectives, and develops instructional materials and appropriate media to achieve the learning objectives Develops and delivers a variety of training tools for learners including documentation, assessments, and train-the-trainer curriculum. Works with business stakeholders to proactively partner to obtain and validate courseware content. Applies training and development industry best practices in design work such as performance analysis, goal and task analysis, and course and module design. Creates learner testing and evaluations to allow the Training Team to monitor and evaluate learner performance to ensure agents hit performance metrics Maintains knowledge of new learning approaches, technology and tools through continuous research to ensure continued innovative delivery solutions. Identifies performance trends and makes recommendations. Assists with training administration, measurement, and reporting. Facilitates training to Trainers on content. Participates in department development/improvement processes.

SUMMARY OR REQUIREMENTS

Minimum of 2 years related training instructional design experience. Experience in developing Customer/Consumer Service training for

Keywords: Apex Systems, Inc., Redmond , Instructional Designer (1144725), Other , Redmond, Washington

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