Instructional Designer (1144725)
Company: Apex Systems, Inc.
Posted on: May 31, 2021
Apex Systems is hiring an Instructional Designer for a remote
Our client is a AAA Video Game Studio with one of the most
popular video games in the world.
The instructional Designer will assist in creating training
materials for Customer Support Agents who utilize Zendesk for Live
Chat. Previous experience with Zendesk ticketing system and
utilization of Zendesks Answerbot and Chat/Messaging Enterprise is
DESCRIPTION OF DUTIES
Develops and edits engaging learning experiences that include
eLearning programs and digital based training. Develops and edits
virtual instructor-led materials for all Customer Support training
programs including new hire and new product, feature, and releases
that enable agents to perform work tasks within expected KPIs.
Analyzes training needs, sets learning objectives, and develops
instructional materials and appropriate media to achieve the
learning objectives Develops and delivers a variety of training
tools for learners including documentation, assessments, and
train-the-trainer curriculum. Works with business stakeholders to
proactively partner to obtain and validate courseware content.
Applies training and development industry best practices in design
work such as performance analysis, goal and task analysis, and
course and module design. Creates learner testing and evaluations
to allow the Training Team to monitor and evaluate learner
performance to ensure agents hit performance metrics Maintains
knowledge of new learning approaches, technology and tools through
continuous research to ensure continued innovative delivery
solutions. Identifies performance trends and makes recommendations.
Assists with training administration, measurement, and reporting.
Facilitates training to Trainers on content. Participates in
department development/improvement processes.
SUMMARY OR REQUIREMENTS
Minimum of 2 years related training instructional design
experience. Experience in developing Customer/Consumer Service
Keywords: Apex Systems, Inc., Redmond , Instructional Designer (1144725), Other , Redmond, Washington
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