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Collision Satellite Estimator - Concierge at Service Line

Company: AutoNation, Inc.
Location: Redmond
Posted on: July 15, 2021

Job Description:


Do you have previous experience working in the Collision industry? Do you know your way around the body of a vehicle? More importantly...are you a customer service superstar that is not afraid to ask people for the opportunity to earn their business???

If you said YES to the questions we are asking, you might be the COLLISION CUSTOMER SERVICE REPRESENTATIVE that we've been looking for!!!

AutoNation Collision Center in Bellevue, CA, is NOW HIRING a Collision industry experienced individual to work as a SATELLITE ESTIMATOR at our busy dealership. This individual will work out of the bustling Service Drive to capture auto body repairs from customers visiting our Service drive. This Writer will also be responsible for writing RO's for internal repairs that may be needed to cosmetically prepare new and used inventory to be placed for sale on the front line. We are looking for someone who is:

  • an independent individual who can stay focused on bringing in Collision Center business without the need for constant supervision or manager input
  • comfortable crafting estimates for customer repairs using CCC-1 (or similar collision industry software)
  • able to speak intelligently about replacement parts and sections of the vehicle that require refinishing
  • not afraid to confidently ask the customer for their business and answer questions surrounding the repair process should they arise
  • excited to scout the Service Department drive and used car lot looking for repair opportunities


Do we still have your attention?? Here's a little more about the Collision Customer Service Rep's daily duties:

  • Writes professional estimate on light damaged vehicles and actively asks for the sale
  • Understands basic parameters of insurance programs e.g., DRP and non-DRP
  • Obtain all signatures, work authorizations and powers of attorney
  • Communicates with each customer on the progress of their vehicle repair in a timely manner
  • Review all final bills, supplements, and vehicles prior to customer contact for delivery
  • Tracks production schedule for his or her vehicle's and communicates those targets with customers and other associates
  • Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors, and associates
  • Responsible for collection of Accounts Receivable on all insurance, wholesale accounts closed, and commission paid


Do you find yourself asking, “what does AutoNation require to be considered for this role?" Here are a few key ingredients that we are looking for as we work to fill this role:

  • Basic knowledge of vehicle repairs practices in the auto body industry
  • Basic knowledge of how a collision repair shop processes estimates and repairs
  • Valid in-state driver's license
  • Ability to interpret work scope from vehicle estimates or work orders
  • Ability to operate an automobile


AutoNation wants our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for the customers we serve. To make this possible, AutoNation offers full time staff members:

  • Medical, Dental, Vision Insurance
  • 401K
  • Life & Disability Insurance Plans
  • Professional Development and Internal Advancement Opportunities
  • A Fun, Upbeat Work Environment with Fantastic Co-Workers
  • Professional Networking w/ Auto Industry Professionals
  • So Much More!!


AutoNation ranked as the #1 automotive group in the United States in 2019, and we have no intention of slowing down our drive to remain the publics first choice when tackling their automotive needs. From knowledgeable Sales Professionals to Master Repair Technicians, come see why AutoNation employees rank among the most sought-after automotive professionals in the country! We work hard, continue to educate ourselves, and produce results that we can be proud of…are YOU ready to join a winning team? Apply today!!


AutoNation is an equal opportunity employer and a drug-free workplace.

Keywords: AutoNation, Inc., Redmond , Collision Satellite Estimator - Concierge at Service Line, Other , Redmond, Washington

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