Responsible for processing orders,
quotations, returns, credits, invoices, and other shipping
documents. Answer inquiries and provide information to customers,
visitors, and Health Care Professionals regarding activities,
offices, and employees within the organization. Performs varied and
diverse office clerical duties. Requires knowledge of office
systems and office procedures. Duties may include a combination of
answering telephones, purchase order processing, typing, office
machine operation, document scanning, and filing.
Principal Duties and
Review files, records, and other
documents to obtain information to respond to requests.
Obtain customers\' names, addresses, and billing information,
product numbers, and specifications of items to be purchased, and
enter this information on order forms.
Coordinate billing with customers to request/receive purchase
Process purchase orders and order restock of inventory.
Answer pricing and product inquiries.
Prepare customer pricing proposals (quotes) for Company product
Assist in obtaining necessary information from the applicable
system used for pricing and sales analysis, bid preparation, sales
reporting, and special projects.
Execute contract maintenance and inform customers of pricing
Process emergency orders.
Expected Areas of Competence
Excellent telephone skills and the
ability to handle multiple daily telephone calls in a positive
Ability to develop and maintain positive relationship with dealers,
customers, subsidiaries, U.S. divisions, and outside service
companies (banks, transportation companies, freight forwarders)
Excellent verbal and written communication skills
Ability to write legibly with correct spelling, grammar, and
Ability to analyze situations and resolve problems (i.e.,
consolidate shipments from various suppliers and ensure
documentation for export is correct)
Effective working in teams to achieve the department’s
High school diploma or
One Year Customer Service Experience preferred