Physical Security Operations Center Officer
Company: Securitas USA
Posted on: January 9, 2022
Physical Security Operations Center - Watch Officer
Datacenter Physical Security
Physical Security Operations Center - Watch Supervisor
Determined by experience and competitive market wage analysis
The Physical Security Operations Center - Watch Officer (PSOC-Watch
Officer) provides security oversight for multiple sites.
Responsibilities include access control, escalations, loss
prevention, incident response, and reporting safety and security
incidents. The successful candidate will use strong customer
service skills and the ability to facilitate effective
communication internally and externally to perform this job. The
PSOC-Watch Officer responds to email from various sites, triages
issues, and directs them to the appropriate authority for
resolution. In addition, they perform administrative and
miscellaneous duties as directed by management and when needed
serves as the shift supervisor for local and remote personnel.
Supports 24 hours a day, 7 days a week (24/7) security operations
center with shift rotation position(s).
Monitors physical security operations at designated sites which
includes but is not limited to remote sites within a geographical
Monitors cameras and access control systems covering data halls and
entry/exit doors, and dispatches appropriate personnel, as
Utilizes excellent communications skills.
Maintains accurate logs and records.
Maintains documentation and follows standardized procedures to
successfully complete unannounced audits.
Identifies and escalates issues in accordance with documented
policies and procedures.
Briefs oncoming PSOC-Watch Officer on incidents taking place during
his/her shift and incidents that are continuing into the oncoming
Identifies security shortfalls and communicates them using the
organizational chain of command
Prepares written and electronic logs and reports, as required,
while entering information in appropriate computer systems.
Collects complete information for detailed report and appropriate
Performs additional tasks assigned by the designated manager.
The functions listed describe the business purpose of this job.
Specific duties or tasks may vary and be documented separately. The
employee might not be required to perform all functions listed.
Additional duties may be assigned, and functions may be modified,
according to business necessity.
All assigned duties or tasks are deemed to be part of the essential
functions, unless such duties or tasks are unrelated to the
functions listed, in which case they are deemed to be other
Employees are held accountable for successful job performance. Job
performance standards may be documented separately, and may include
functions, objectives, duties or tasks not specifically listed
In performing functions, duties or tasks, employees are required to
know and follow safe work practices, and to be aware of company
policies and procedures related to job safety, including safety
rules and regulations. Employees are required to notify superiors
upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest,
ethical and professional manner, and to be performed in conformance
with applicable company policies and procedures. In the event of
uncertainty or lack of knowledge of company policies and
procedures, employees are required to request clarification or
explanations from superiors or authorized company
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference,
depending upon the nature of the position.
Minimum Hiring Standards
Must be at least 18 years of age.
Must have a reliable means of communication, such as cell
Must have a reliable means of transportation (public or
Must have the legal right to work in the country where the position
Must have the ability to speak, read, and write English
Must have a high school diploma, secondary education equivalent, or
Must be willing to participate in the Company's pre-employment
screening process, including drug screen and background
High School Diploma or equivalent and 2 years of related
experience, or an equivalent combination of education and
experience enough to perform the essential functions of the job, as
determined by the company .
Must be able to meet and continue to meet requirements for specific
skills, certifications or authorizations specified for the assigned
May be required to work overtime without advance notice.
Must successfully complete classroom and on the job training.
Basic computer skills in using Microsoft Office applications
(Outlook, Word, Excel, PowerPoint, SharePoint, Teams, and OneDrive)
Able to communicate clearly and concisely, sharing information with
a varied audience.
Knowledge of security operations and procedures.
Capable of learning a variety of security and safety devices and
Strong customer and service delivery orientation.
Able to maintain professional composure when dealing with unusual
Able to write routine correspondence, including logs and
Able to interact effectively at various social levels and across
Able to be an effective member of project teams.
Able to take initiative and achieve results.
Able to carry out multiple assignments concurrently.
Able to adapt to changes in the external environment and
WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:
With or without reasonable accommodation, requires the physical and
mental capacity to effectively perform all essential functions. In
addition to other demands, the demands of the job include:
Maintaining composure in dealing with authorities, executives,
clients, and staff, occasionally under conditions of urgency and in
Required ability to handle multiple tasks concurrently.
Keyboarding, computer usage and operation of computer controls.
Regular talking and hearing.
Frequent sitting, and standing, which may be required for long
periods of time.
Occasional reaching with hands and arms, stooping, kneeling,
crouching, and crawling.
Frequent lifting and/or moving up to 10 pounds and occasional
lifting and/or moving up to 25 pounds.
Close vision, distance vision, and ability to adjust focus.
May be exposed to or required to handle sensitive and confidential
Please apply using Chrome, Safari, or Firefox.
Keywords: Securitas USA, Redmond , Physical Security Operations Center Officer, Other , Redmond, Washington
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