RedmondRecruiter Since 2001
the smart solution for Redmond jobs

Exchange Tier III Escalation Team

Company: National Communications Services Inc
Location: Redmond
Posted on: January 10, 2022

Job Description:

If you enjoy in-depth troubleshooting and take pride in providing excellent customer support, this may be just the job you're looking for! NCS has an immediate opening on our Exchange Tier 3 Escalation Team in Redmond, WA. Team members provide top-tier Exchange support for a large corporate customer in a dynamic, yet collaborative environment.As a member of this team, you would serve as a final escalation point for Exchange issues in an environment of over 200,000 end users. You would be part of a team that specializes in troubleshooting wide-scale service issues, identifying product bugs, and driving resolution with the associated product teams. Don't quite have all the qualifications below? If you are technically astute and have a proven ability to learn and grow, then we are willing to invest the time in you to help make you great. Come talk with us---
Essential Functions & Duties Include:

  • Perform Tier 3 support functions for Exchange On-Premises and Office 365 Exchange Online.
    • Create and execute PowerShell scripts to facilitate bulk changes, audits, or collect data for reporting.
      • Develop technical documentation for the Tier III Team, end users and lower tier support teams.
        • Drive process improvements within the team and the larger organization as a whole
          • Manage and execute project-based work with an attention to detail while meeting tight deadlines.
            • Problem Management - Excellent problem-solving skills and root cause analysis.
              • Maintain ownership of issues drive to resolution across multiple support teams.
                • Incident Management - Provide White Glove service to Executive and upper management.
                  • Request Fulfillment - Manage requests and facilitate changes in Exchange via PowerShell.
                    • Identify key areas of investment to improve overall service level, reliability and operational efficiency.Skills and Qualifications:
                      • 2+ years administering Exchange 2019/2016, Active Directory and Windows Server.
                        • Good understanding of network troubleshooting.
                          • Must have strong knowledge of Windows Server OS and its functions.
                            • Strong verbal and written communication skills are essential along with Technical writing skills.
                              • Capable of learning and adapting quickly as services and processes change.
                                • Driven to develop new skills and learn about latest technologies.
                                  • Resourceful, self-motivated and detail oriented.
                                    • Able to work independently as well as within a team.
                                      • Proficient in Microsoft Office (Outlook, Excel, PowerPoint, etc.)
                                        • Understanding of - Active Directory, Wired/Wireless Networking, TCP/IP, DNS, DHCP, Firewalls, VLANs, Server Hardware & Administration, Office 365, Exchange, PowerShell and SQL.
                                          • Experience with - MX, SPF, DKIM/DMARC, Transport, Migration and other Exchange components.Preferred:
                                            • Proficient with PowerShell scripting for automation and administration of servers and services.
                                              • Prior experience working with Exchange Server and Users in a corporate/enterprise environment.
                                                • Prior experience working with Office 365 Administration and/or certification.
                                                  PI157644302

Keywords: National Communications Services Inc, Redmond , Exchange Tier III Escalation Team, Other , Redmond, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Redmond RSS job feeds