Watch Officer
Company: Securitas Security Services USA, Inc.
Location: Redmond
Posted on: May 6, 2022
|
|
Job Description:
SUMMARY
The Physical Security Operations Center - Watch Officer (PSOC Watch
Officer) provides security oversight for multiple sites.
Responsibilities include access control, escalations, loss
prevention, incident response, and reporting safety and security
incidents. The successful candidate will use strong customer
service skills and the ability to facilitate effective
communication internally and externally to perform this job. The
PSOC-Watch Officer responds to email from various sites, triages
issues, and directs them to the appropriate authority for
resolution. In addition, they perform administrative and
miscellaneous duties as directed by management and when needed
serves as the shift supervisor for local and remote personnel.
ESSENTIAL FUNCTIONS
Supports 24 hours a day, 7 days a week (24/7) security operations
center with shift rotation position(s).
Monitors physical security operations at designated sites which
includes but is not limited to remote sites within a geographical
area.
Monitors cameras and access control systems covering data halls and
entry/exit doors, and dispatches appropriate personnel, as
necessary.
Utilizes excellent communications skills.
Maintains accurate logs and records.
Maintains documentation and follows standardized procedures to
successfully complete unannounced audits.
Identifies and escalates issues in accordance with documented
policies and procedures.
Briefs oncoming PSOC-Watch Officer on incidents taking place during
his/her shift and incidents that are continuing into the oncoming
shift.
Identifies security shortfalls and communicates them using the
organizational chain of command.
Prepares written and electronic logs and reports, as required,
while entering information in appropriate computer systems.
Collects complete information for detailed report and appropriate
follow-up.
Performs additional tasks assigned by the designated manager.
The functions listed above describe the business purpose of this
job. Specific duties or tasks may vary and be documented
separately. The employee might not be required to perform all
functions listed. Additional duties may be assigned, and functions
may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential
functions, unless such duties or tasks are unrelated to the
functions listed, in which case they are deemed to be other
(non-essential) functions.
Employees are held accountable for successful job performance. Job
performance standards may be documented separately, and may include
functions, objectives, duties, or tasks not specifically listed
herein.
In performing functions, duties or tasks, employees are required to
know and follow safe work practices, and to be aware of company
policies and procedures related to job safety, including safety
rules and regulations. Employees are required to notify superiors
upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest,
ethical, and professional manner, and to be performed in
conformance with applicable company policies and procedures. In the
event of uncertainty or lack of knowledge of company policies and
procedures, employees are required to request clarification or
explanations from superiors or authorized company
representatives.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference,
depending upon the nature of the position.
MINIMUM HIRING STANDARDS
Must be at least 18 years of age.
Must have a reliable means of communication, such as cell
phone.
Must have a reliable means of transportation (public or
private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English
proficiently.
Must have a high school diploma, secondary education equivalent, or
GED.
Must be willing to participate in the Company's pre-employment
screening process, including drug screen and background
investigation.
EDUCATION/EXPERIENCE
High School Diploma or equivalent and 2 years of related
experience, or an equivalent combination of education and
experience enough to perform the essential functions of the job, as
determined by the company.
SPECIAL REQUIREMENTS
Must be able to meet and continue to meet requirements for specific
skills, certifications or authorizations specified for the assigned
account.
May be required to work overtime without advance notice.
Must successfully complete classroom and on the job training.
Basic computer skills in using Microsoft Office applications
(Outlook, Word, Excel, PowerPoint, SharePoint, Teams and OneDrive)
required.
COMPETENCIES
Able to communicate clearly and concisely, sharing information with
a varied audience.
Knowledge of security operations and procedures.
Capable of learning a variety of security and safety devices and
controls.
Strong customer and service delivery orientation.
Able to maintain professional composure when dealing with unusual
circumstances.
Able to write routine correspondence, including logs and
reports.
Able to interact effectively at various social levels and across
diverse cultures.
Able to be an effective member of project teams.
Able to take initiative and achieve results.
Able to carry out multiple assignments concurrently.
Able to adapt to changes in the external environment and
organization.
WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS
With or without reasonable accommodation, requires the physical and
mental capacity to effectively perform all essential functions. In
addition to other demands, the demands of the job include:
Required ability to manage multiple tasks concurrently.
Computer usage, which may include prolonged periods of data
analysis.
Handling and being exposed to sensitive and confidential
information.
Regular talking and hearing.
Frequent lifting and/or moving up to 10 pounds, and occasionally up
to 25 pounds.
Close vision, distance vision, and ability to adjust focus.
May be required to use vehicle in the performance of
duties.
Keywords: Securitas Security Services USA, Inc., Redmond , Watch Officer, Other , Redmond, Washington
Click
here to apply!
|