Watch Officer

Company: Securitas Security Services USA, Inc.
Location: Redmond
Posted on: May 6, 2022

Job Description:

SUMMARY
The Physical Security Operations Center - Watch Officer (PSOC Watch Officer) provides security oversight for multiple sites. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will use strong customer service skills and the ability to facilitate effective communication internally and externally to perform this job. The PSOC-Watch Officer responds to email from various sites, triages issues, and directs them to the appropriate authority for resolution. In addition, they perform administrative and miscellaneous duties as directed by management and when needed serves as the shift supervisor for local and remote personnel.

ESSENTIAL FUNCTIONS
Supports 24 hours a day, 7 days a week (24/7) security operations center with shift rotation position(s).
Monitors physical security operations at designated sites which includes but is not limited to remote sites within a geographical area.
Monitors cameras and access control systems covering data halls and entry/exit doors, and dispatches appropriate personnel, as necessary.
Utilizes excellent communications skills.
Maintains accurate logs and records.
Maintains documentation and follows standardized procedures to successfully complete unannounced audits.
Identifies and escalates issues in accordance with documented policies and procedures.
Briefs oncoming PSOC-Watch Officer on incidents taking place during his/her shift and incidents that are continuing into the oncoming shift.
Identifies security shortfalls and communicates them using the organizational chain of command.
Prepares written and electronic logs and reports, as required, while entering information in appropriate computer systems.
Collects complete information for detailed report and appropriate follow-up.
Performs additional tasks assigned by the designated manager.
The functions listed above describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.
In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.

MINIMUM HIRING STANDARDS
Must be at least 18 years of age.
Must have a reliable means of communication, such as cell phone.
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English proficiently.
Must have a high school diploma, secondary education equivalent, or GED.
Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

EDUCATION/EXPERIENCE
High School Diploma or equivalent and 2 years of related experience, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company.

SPECIAL REQUIREMENTS
Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned account.
May be required to work overtime without advance notice.
Must successfully complete classroom and on the job training.
Basic computer skills in using Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint, Teams and OneDrive) required.

COMPETENCIES
Able to communicate clearly and concisely, sharing information with a varied audience.
Knowledge of security operations and procedures.
Capable of learning a variety of security and safety devices and controls.
Strong customer and service delivery orientation.
Able to maintain professional composure when dealing with unusual circumstances.
Able to write routine correspondence, including logs and reports.
Able to interact effectively at various social levels and across diverse cultures.
Able to be an effective member of project teams.
Able to take initiative and achieve results.
Able to carry out multiple assignments concurrently.
Able to adapt to changes in the external environment and organization.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
Required ability to manage multiple tasks concurrently.
Computer usage, which may include prolonged periods of data analysis.
Handling and being exposed to sensitive and confidential information.
Regular talking and hearing.
Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds.
Close vision, distance vision, and ability to adjust focus.
May be required to use vehicle in the performance of duties.

Keywords: Securitas Security Services USA, Inc., Redmond , Watch Officer, Other , Redmond, Washington