Workplace Experience Coordinator
Company: CBRE
Location: Redmond
Posted on: May 7, 2022
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Job Description:
Posted15-Mar-2022Service lineGWS SegmentRole typeFull-timeAreas
of InterestAdministrativeLocation(s)Redmond - Washington - United
States of America#42143Hi, we're Host!We believe your office should
allow you to feel comfortable, productive and inspired in your
working life. Because when people feel inspired, great things
happen.As the heart of the workplace, you will help foster a sense
of community by putting the well-being of others at the forefront.
As you collaborate with colleagues to create a culture of support,
you will have countless opportunities to inspire moments of delight
and pursue amazing outcomes each day.With Host, you can join a team
that elevates the office experience by delivering world-class
services that make coming to work better than it's ever been.JOB
SUMMARYThe Experience Reception/Concierge acts as the heart of the
workplace providing personalized services to team members and
visitors alike, and administrative support to foster a sense of
community.Host uses high-touch services and world-class customer
service support.The individual in this role acts as the first point
of engagement with team members and visitors alike, creating a
warm, supportive, and service-oriented atmosphere that enhances the
Experience.They are responsible for providing
employee/tenant-facing workplace services and front-of-house
reception including but not limited to: greeting visitors in a warm
and welcoming manner, answering and directing calls, advising on
local attractions and other service-based or administrative tasks
as assigned.DUTIES & RESPONSIBILITIESWelcomes tenants/employees and
announces clients, applicants, and visitors.Responsible for
responding promptly with accurate and thorough information
according to the specific requests from tenants, employees, and
visitors.Conducts a variety of front-of-house activities including:
Guest registration. Guest accommodation with luggage/coats, etc.
Provides visitors with information to navigate the building
including pointing out nearest amenities and fire exits. Issue's
visitor passes. Answers telephone in friendly, professional
manner.Arranges building escorts as needed. Receives and directs
incoming calls to appropriate personnel/tenants and
voicemail.Provides personal services to tenants/employees and
guests including but not limited to: office wayfinding, lobby
appearance management, visitor volume tracking & reporting,
reception services, visitor refreshments and other services as
needed.Continually maintains neat appearance of reception/lobby
area, conference rooms and other common areas. Serves as
point-of-contact and/or extension of the facilities team as
representative of the Experience team. Requests building and
housekeeping services as needed. Periodically inspects common area
equipment to ensure good operating condition. Arranges equipment
service as needed. Determine standard supplies and information to
be maintained at the front desk. May assist with temporary
signage.Performs general administrative duties associated with
distributing packages and mail as required. Follows location
security procedures for screening inbound deliveries.Supports with
meeting and events tasks as assigned. May assist with scheduling,
stocking and coordinating setup conference/meetings rooms,
arranging for meeting equipment (i.e. projectors, video/web
conferencing), ensuring equipment is in good operating condition
for events, coordinating catering, securing approvals for catering
expenses and reviews invoices to arrange billing to appropriate
department or business unit.Follows security and emergency
procedures as defined for the property. Responds to emergency
situations in a calm, efficient manner. Summons appropriate
assistance and makes appropriate notifications in accordance with
operating procedures.May order and stock office supplies and other
common use items for the location or common areas, such as caf--
supplies, equipment toner, printer paper, freight, and shipping
supplies etc.May provide reporting and insight to clients and
property teams to improve product and service delivery. May
contribute site specific content for Host Digital.Performs other
duties as assigned.
QUALIFICATIONSHS Diploma or GED required. Bachelor's degree or
professional hospitality accreditations preferred.Prior Customer
Service experience required.A minimum of 1 year of Front Desk,
Concierge, customer service or other hospitality experience is
preferred.Strong knowledge of the surrounding area and all
recreational, hospitality and business related information.Ability
to comprehend and interpret instructions, short correspondence, and
memos and ask clarifying questions to ensure understanding. Ability
to write routine reports and correspondence. Ability to respond to
common inquiries or complaints from clients, co-workers, and/or
supervisor.Comfortable meeting and engaging with new people.Warm
and engaging demeanor and has the ability to assess circumstances,
empathize and offer help.Utilizes a high level of attention to
detail as well as strong interpersonal skills.Has a positive
attitude and a strong sense of urgency in resolving any issues that
may arise.Ability to calculate simple figures such as
percentages.Ability to understand and carry out general
instructions in standard situations. Ability to solve problems in
standard situations. Requires basic analytical skills.Intermediate
skills with Microsoft Office Suite, handheld mobile technologies
and applications.Good organizational and strong problem-solving
skills. Highly adaptable and flexible.Ability to work independently
with little supervision.Ability to work flexible work schedules
based on office needs.Strong problem-solving skills. Highly
adaptable and flexible. Ability to work independently with little
supervision.Ability to work requiring significant walking or
through other means of mobility. Ability to work in a standing
position for long periods of time. Ability to reach, bend, stoop,
push and/or pull and frequently lift up to 20 lbs. and occasionally
lift/move up to 40 lbs.SCOPE OF RESPONSIBILITYDecisions made with
understanding of procedures and company policies to achieve set
results and deadlines. Responsible for setting own project
deadlines. Errors in judgment may cause short-term impact to
co-workers and supervisor.SAFETYResponsible for personal safety and
the safety of those who are affected by your work. This includes
but is not limited to:1. Complete at a satisfactory level all
required and assigned HSE training.2. Follow all activity policies
and procedures, including all HSE related requirements at all
times.3. Participate in all HSE related programs & activities as
required, including incident investigations, interviews, auditing,
and assessment, etc.4. Report any condition which you feel could
result in an accident or injury and / or stop work if required.
#INDSJCBRE is an equal opportunity/affirmative action employer with
a long-standing commitment to providing equal employment
opportunity to all qualified applicants regardless of race, color,
religion, national origin, sex, sexual orientation, gender
identity, pregnancy, age, citizenship, marital status, disability,
veteran status, political belief, or any other basis protected by
applicable law.NOTE: An additional requirement for this role is the
ability to comply with COVID-19 health and safety protocols,
including COVID-19 vaccination proof and/or rigorous testing.
Keywords: CBRE, Redmond , Workplace Experience Coordinator, Other , Redmond, Washington
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