Client Services Coordinator (SEA)

Company: InTWO Cloud - Seattle
Location: Redmond
Posted on: May 12, 2022

Job Description:

InTWO Cloud Network Services - Seattle has an immediate full time opening for a Client Services Coordinator. Our Client Services Coordinator for scheduling service, dispatching technical staff and ordering parts. The CSC will also work cross functionally with other InTWO Cloud teams to deliver comprehensive IT solutions. This position requires excellent communication great multi-tasking ability, excellent customer service skills and strong attention to detail.The Client Services Coordinator is client-facing and is the initial point of service delivery.Specific Responsibilities: Take action on inbound client calls and emails to ensure they are entered in the ticket systemDispatch tickets to technical staffUpdate ticket status and review tickets for accuracyMaintain awareness of technicians' schedules to ensure acceptable resolution times are sustained.Quote products and solutions to clientsResearch vendors, product suitability and pricingProcess order requestsShipping and receivingConduct physical inventoryCommunicate customer concerns with team leads and management.Communication with customers: keeping them informed of incident progress, notifying them of impending changes or agreed outagesMonitor service SLAs and trends.Escalate service requests that require engineer level support when necessary.Attend weekly service meetings with the service teamRequired Technical and Interpersonal Skills: Interpersonal skills: such as telephony skills, communication skills, active listening and customer-careAbility to multi-task and adapt to changes quicklyAbility to organize and prioritizeTechnical awareness: ability to match resources to technical issues appropriatelyTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast-moving environmentCompany Overview: About InTWOImagine a world...in which the next generation of working and living is the standard. Where we can securely work anywhere and have access to all our data and applications, safe and performant, anytime.We are a world leading service provider in cloud technology. InTWO stands for movement into a new era: where TWO worlds - the digital and business - come together through the cloud, helping businesses transform during the 4th industrial revolution with integrated cloud, collaboration and application solutions.InTWO is a 100% subsidiary of RIB Schneider group, and has 20 years of cloud technology experience. We help over 1,000 customers in 40 countries worldwide with new ways of working for competitive advantage. Our technology expert colleagues from our offices across USA, Europe, Middle East, India, and Asia Pacific are there to help our customers get the best from the cloud.Our MissionOur mission is to help businesses achieve more with cloud technology and we are committed to move businesses to the next level by enabling and delivering the most innovative and agile cloud infrastructure and business application solutions possible. This allows our clients to have continuous control, realize stunning results, work in new ways, and generate compelling new futures.Microsoft AccreditationsInTWO is a member of several Microsoft programs, is enrolled in the Global Azure Expert Managed Services Provider program, Dynamics Inner Circle Group, holds multiple Microsoft Gold & Silver cloud certificates, and is a member of the Azure Elite Group, a group of most successful Microsoft cloud partners in the world. InTWO's differentiated skillset and global reach has earned us a strategic relationship with Microsoft as a global multi-tier (direct and indirect) Cloud Solution Provider (CSP).Gold for Application DevelopmentGold for Cloud Business ApplicationsGold for Cloud PlatformGold for Cloud ProductivityGold for DatacenterGold for Enterprise Resource PlanningGold for Data AnalyticsGold for SecurityGold for Small and Midmarket Cloud SolutionsGold for Enterprise Mobility ManagementGold for Midmarket and Cloud SolutionsSilver for Collaboration & ContentSilver for Application IntegrationSilver for Enterprise Mobility ManagementSilver for MessagingSilver for DatacenterAzure Windows Server SpecializationSQL Server Advanced Migration SpecializationPart of RIB-SchneiderRIB-Schneider Group is a pioneer in the digitization of the construction industry. The company creates, develops and offers cutting-edge digital technologies for construction enterprises and projects across various industries worldwide. Being a part of the RIB group, makes our InTWO proposition even stronger. "We are running together to create the next generation of living."Technology LeadershipInTWO capitalizes on a strong horizontal expertise of deploying Microsoft and other application workloads in the cloud. We have developed state-of-the-art automation and implemented IP and tools to facilitate faster implementation, integration and easier service management worldwide. Our technology expertise entails leveraging modern IaaS, PaaS and SaaS options to create the best possible and future-proof cloud solutions. InTWO offers its solutions from Azure cloud platforms across the globe.Global 24/7 Follow-the-Sun Customer ServiceInTWO has a robust international organization of sales, engineering and customer service to support our customers.InTWO's knowledge and experience of Azure as well as private and hybrid cloud environments enables rapid architecture and deployment of customized applications, supported with a 'follow-the-sun' 24/7 global support organization. InTWO provides its customers with uptime guarantees for infrastructure and application levels as part of its industry leading SLA.

Keywords: InTWO Cloud - Seattle, Redmond , Client Services Coordinator (SEA), Other , Redmond, Washington