LensCrafters - Licensed Optician
Company: The Luxottica Group
Location: Redmond
Posted on: August 3, 2022
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Job Description:
Requisition ID: 710783Store #: 000307
LensCraftersPosition:Full-TimeTotal Rewards: Benefits/Incentive
InformationAt LensCrafters, we're passionate about bringing people
better sight. And it takes thousands of people from all backgrounds
to do this.By joining our team, you'll learn about the optical
industry while developing the customer service and sales techniques
needed to grow in your career.LensCrafters is the largest optical
retailer in North America with 1,000+ stores and as part of an
eyewear industry leader, Luxottica, our higher standard of quality
has made LensCrafters a leader in vision care for over 35
years.GENERAL FUNCTIONThe Licensed Optician delivers the brand
value proposition & helps establish LensCrafters as the premier
destination for all vision needs within the community. Creates
exceptional value in the lives of customers by delivering legendary
customer service & perfectly crafted high quality eyewear which
exceeds our customers' expectations.MAJOR DUTIES & RESPONSIBILITIES
Greets all customers with a warm welcome right away, exchanges
names, & ensures they know what to expect. Shows urgency in
providing service to customers & satisfying their needs. Custom
fits glasses & precisely places prescription in lenses. Acts as a
leader in optical acumen that provides a voice for associates.
Takes & records measurements, adjusts or fits eyewear correctly,
thorough & exact in details; ensures finished eyewear meets
standards & customer requirements. Attracts new customers. Explores
the needs & priorities of customers by asking open ended questions.
Is attentive to details, asks follow up questions for clarity,
reads verbal/non-verbal cues; reviews prescriptions & identifies
special needs, consults with Optician as needed. Assists co-workers
with difficult or complex areas of product needs & prescriptions.
Utilizes store tools & adheres to Brand Store Commitments. Performs
work accurately & thoroughly utilizing all technology despite time
pressure & customer volume. Demonstrates superior product
knowledge; takes the initiative to accurately describe the features
& benefits of various lenses & frames using appropriate tools.
Reinforces customers' final selection. Anticipates problems;
explores underlying reasons for customer issues; strives to develop
long-term solutions to problems & ensures customers are satisfied &
expectations are exceeded. Acts quickly for resolution. Partners
with management as necessary. Possesses the ability to multi-task,
prioritize & manage time with competing priorities. Commits to
delivery date & time, seeks feedback & asks for referrals. Strives
to achieve exceptional results on Brand KPIs & competencies.
Presents, celebrates & educates at pick up. Takes pride in store
appearance, shows initiative to keep store clean, attractive &
organized. Secures & protects company assets in your control.
Informs management of safety opportunities; demonstrates safe work
practices. Possesses a "can do" spirit & strong drive for results;
self-motivated with a desire for continual learning & improvement.
Adheres to company policies & procedure, including but not limited
to discounting, promotions & inventory management. Sells on your
feet 80%-100% of the time. Additional duties may be assigned as
needed (i.e. customer calls, dispensing eyewear, etc.). Maintains
proper dress code, including name tag & associate tablet.BASIC
QUALIFICATIONS High School graduate or equivalent State Licensure
Optical dispensing experience Strong customer service skills:
communicator, listener & team builder Knowledge of current store
merchandise Strong basic math skills Awareness of current fashion
trends Selling skills - ability to use & carry an iPAD/tablet
Familiarity with POS, computers & calculators Embrace new
technology & changePREFERRED QUALIFICATIONS Previous customer
service & retail experienceUpon request and consistent with
applicable laws, Luxottica will provide reasonable accommodations
to individuals with disabilities who need assistance in the
application and hiring process. To request a reasonable
accommodation, please call the Luxottica Ethics Compliance Hotline
at 1-888-887-3348 (be sure to provide your name and contact
information so that we may follow up in a timely manner).We are an
Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, gender,
national origin, social origin, social condition, being perceived
as a victim of domestic violence, sexual aggression or stalking,
religion, age, disability, sexual orientation, gender identity or
expression, citizenship, ancestry, veteran or military status,
marital status, pregnancy (including unlawful discrimination on the
basis of a legally protected pregnancy or maternity leave), genetic
information or any other characteristics protected by law. Native
Americans receive preference in accordance with Tribal Law.Nearest
Major Market: SeattleNearest Secondary Market: BellevueJob Segment:
Fashion Retail, Retail Sales, Fashion, Retail
Keywords: The Luxottica Group, Redmond , LensCrafters - Licensed Optician, Other , Redmond, Washington
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