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Senior Process Lead

Company: Infosys
Location: Redmond
Posted on: March 19, 2023

Job Description:

Senior Process Lead
Location: Redmond, WA

In the role of Process Lead, you will act as an expert for the project team to different stakeholders, ensure process compliances, resolution of escalations, track and report project status regularly and contribute to process improvements to sustain delivery predictability and meet client and internal commitments within the guidelines, policies and norms of the company.

In this role you will be responsible for client and team interactions, transition activities, quality and process compliance, knowledge management, internal/external audits and process compliance.

Responsibilities may include but are not limited to:

  • Manage Learning & Development category stakeholdersHandle Sourcing for indirect spend (Learning & Development category)-Need identification, RFx Management, Strategy Creation, Negotiation and Final Decision on contract award up to a defined threshold.
    • Manage vendors for sourcing and ongoing performance
    • Handling escalated vendor issue and resolving any conflicts
    • Maintain preferred supplier list, vendor rate cards and advise stakeholders on right vendors
    • Ensure proper reporting and communication management mechanism for success of the engagement.
    • Identify and implement best practices and process improvement opportunities
    • Resolve any escalated issues
    • Identification of opportunities for savings
    • Ensure that SLA are met
    • Quality Management activities
    • Support table visualization requests and analysis
      Location for this position is Redmond, WA.

      • High School Diploma or GED Equivalent
      • At least 6 years of relevant experience

        • Engineering/Business/MBA graduate having approximately 5-7 years' experience in sourcing
        • Experience in indirect category sourcing especially Learning & Development category
        • Understands contracting nuances (contract language, requests for proposal, statements of work, change orders)
        • Good client facing & client management skills
        • Hands on Experience on e-sourcing tools
        • Good communication skills and stakeholder management capabilities
        • Ability to work in a fast-paced work environment
          Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
          The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

          COVID-19 Considerations:
          Vaccination required. Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.
          Work Remotely: This role is based out of Redmond, WA and is temporarily remote until company's decision to return to office.

          About Us
          Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd. (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative BPM services and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 33 delivery centers across 14 countries. We employ over 44,443 people from over 110+ nationalities, as of Dec 2020.

          The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

          EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Keywords: Infosys, Redmond , Senior Process Lead, Other , Redmond, Washington

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