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Application Administrator - ServiceNow Specialist

Company: NTT Limited
Location: Redmond
Posted on: May 20, 2023

Job Description:

Application Administrator - ServiceNow Specialist page is loaded Application Administrator - ServiceNow Specialist Apply locations Redmond, WA, United States of America Oregon, United States of America Virginia, United States of America Texas, United States of America time type Full time posted on Posted 2 Days Ago job requisition id R-99814 Want to be a part of our team?Application Administrator will have a blend of expertise in ServiceNow configuration, development, and administration. The App Administrator will be working with our internal teams and our Managed Service Provider to design and implement new solutions on the ServiceNow platform. The App Administrator will manage the ServiceNow relationship with our Managed Services Provider. Develop and extend existing functions in our ServiceNow instance. In addition, the App Administrator will work as the point of contact for the SAS team for our external vendors supporting contract renewals and the overall business relationship. Work with internal teams to understand tool usage and support updates and changes to the service. Some applications currently supported are PagerDuty, Slack, and Asana.Working at NTTIn this role you will:

  • Performs routine operational support, maintenance, and system -configuration for ServiceNow instances
    • Manage our ServiceNow managed service partner and balance work performed by self and work scoped as projects delivered by MSP partner - maintain coordination between MSP and internally produced work items.
      • Manage building and prioritizing backlog (incidents, enhancement requests, questions, access provisioning, etc.) with GIN stakeholders.
        • Identifies, analyzes, and resolves data and system issues of intermediate -complexity. Demonstrates ability to diagnose and resolve technical, management, and business issues and to recommend areas for process improvement or innovation.
          • Lead and deliver requirements, scoping, and design workshops, ensuring requirements and stakeholders are well documented
            • Support SaaS contract renewals and be primary point of contact for these relationships.
              • Clearly identify stakeholders and keep them updated and engaged on an ongoing basis
                • Collaboratively identify and synchronize project interdependencies across multiple teams
                  • Flexibility to work outside of standard 9am-6pm US time zone hours, when necessary.
                    • Other duties as required Skills and Core Competencies
                      • Excellent interpersonal skills -combined with experience establishing and maintaining -credibility as a ServiceNow expert
                        • Experience soliciting and documenting requirements and evolving these requirements into successful solutions
                          • Ability to both work independently and to be a team player, working effectively with others with positive cooperation.
                            • Ability to accept external feedback and modify plans based on feedback.
                              • Strong analytical and problem-solving skills with a high attention to detail
                                • Participate in internal customer meetings to gather requirements and present possible solutions
                                  • Demonstrated strong writing and communication skills
                                    • Growth mindset and an expectation that the role will evolve and grow.
                                      • Expert ability to handle multiple tasks concurrently and adapt to changing priorities.
                                        • Demonstrated ability to be flexible and to exercise independent judgment when making decisions. What will make you a good fit for the role?This role is perfect for you, if you have:
                                          • 4+ years of experience with ServiceNow ITSM, CSM application suites
                                            • 3+ years as ServiceNow Application Developer
                                              • An expert level understanding of ServiceNow -core application UI and workflow -configuration, report development, integration -components (e.g. LDAP, SSO, etc.)
                                                • Managed Service Partner vendor engagement and management experience
                                                  • 3+ years working with SaaS vendors and platforms Education/Qualifications Required
                                                    • ServiceNow System Administrator Certification and -Certified Implementation Specialist
                                                      • ServiceNow Implementation Specialist Certification for ITSM
                                                        • ServiceNow Certified Application Developer
                                                          • Bachelor of Science in Computer Science or related field preferred but not required Organizational Relationships
                                                            • Works with all GIN departments to operate, maintain, and extend the ServiceNow environment and capabilities.
                                                              • Works with all GIN departments to facilitate SaaS vendor relationships, contract renewals, and onboard new SaaS vendors About Us Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

Keywords: NTT Limited, Redmond , Application Administrator - ServiceNow Specialist, Other , Redmond, Washington

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