Cloud Support Engineer
Company: Dunhill Professional Search
Location: Redmond
Posted on: May 28, 2023
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Job Description:
ROLE AND RESPONSIBILITIESThe Cloud Support Engineer will serve
as a part of the incident management team in a 24X7 Microsoft Azure
environment. Candidate will diagnose, mitigate and/or escalate
system issues to maintain a high level of system/platform
availability. Candidate will serve as a part of the Live Site work
stream and will require an understanding of core Windows Azure
components and tools to diagnose issues. The Cloud Support Engineer
will perform tasks such as:
--- Respond to incident tickets in a 24x7 operational environment
to meet SLA objectives
--- Troubleshoot system issues using diagnostic tools like netmom,
windbg, and custom application tools
--- Review system logs to identify and mitigate system issues
--- Leverage knowledge base to help troubleshoot, identify and
resolve systems issues;
--- Update knowledge base troubleshooting guides and lessons
learned as required
--- Document incident fixes and make recommendations to engineering
team for system improvements for consideration in future
releases
--- Document system issues resulting in system outages and
coordinate change though change management process
--- Support collaboration across operations, development teams and
external partners
--- Support "tiger team" calls to streamline knowledge sharing and
timely resolution of system issues
--- Monitor solution performance according to client specification
and SLAs, escalate as neededQUALIFICATIONS AND EDUCATION
REQUIREMENTS
--- 2 years operations experience providing application
infrastructure support
--- 1 year performing system administration support
(Windows/Linux
--- Interpersonal Skills, problem solving, organizational, and
multi-tasking skills
--- Strong oral and written communication skills
--- TS Clearance RequiredPREFERRED SKILLS:
--- Bachelor of Science in CS, or other technical discipline is
preferredExperience in supporting Azure/AWS cloud#CJPOST
Keywords: Dunhill Professional Search, Redmond , Cloud Support Engineer, Other , Redmond, Washington
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