Patient Care Coordinator

Company: Kinwell
Location: Redmond
Posted on: September 3, 2024

Job Description:

Join Our Team: Do Meaningful Work and Improve Peoples LivesOur purpose, to improve customers lives by making healthcare work better, is far from ordinary. And so are our teammates! Working at Kinwell means you have the opportunity to drive real change by transforming healthcare.To better serve our customers, were creating a culture that promotes employee growth, collaborative innovation, and inspired leadership.About the role of Patient Care CoordinatorAre you looking for an opportunity to help set a new standard for Primary Care, one based on the quality of care, not the quantity of patient visits? Kinwell is hiring a Patient Care Coordinator to join our clinic in Redmond, WA. We bring agility to work every day and thrive in the opportunity to create something refreshing and new. This is where you come in.Were a startup, determined to change the healthcare experience with more time, less complexity, more comfort, and perhaps most important-a better relationship between patients and their healthcare team. We are leveraging our investment from Washingtons largest not-for-profit health plan, Premera Blue Cross, to create a primary care offering that is holistic, seamless, and care centric.The Patient Care Coordinator is responsible for managing all aspects of the patient greeting and check-in. As the initial Kinwell representative, this individual assists with prepping charts for daily appointments, managing the patients appointment scheduler, maintaining the cleanliness and supplies in the patient reception and waiting area, communicating arrival times to teammates and assisting with check-out and follow up duties for patients.What youll do:Greet patients and visitors and direct them accordingly.Scheduling of new patient and follow up appointments.Obtain insurance authorization to process patients for services needed.Collect and process copays as appropriate.Assist patient with check-in process and completing their portion of patient history in the EMR.Answer incoming phone calls and assist caller or directs calls accordingly.Communicate status of all patients and requests to clinical staff, physicians, or center manager to ensure continuous operation of center.Manage the center and clinician schedules to maximize efficiency.Assist with referrals for assigned center and up to two additional centers managing remotely.Follow HIPAA guidelines and safety rules as outlined in training.Attend and participate in team huddles, center staff meetings, and ongoing trainings.Perform all duties to achieve or exceed established and desired service standards and create a delightful patient experience before, during and after the visit.Assist Medical Assistants with any administrative or legal chart requests from patients, lawyers or TPAs.Perform other duties as assigned.What youll bring:H.S. Diploma or GEDOne year of prior medical practice or administrative experience.Experience in a customer service environment.Demonstrated intermediate knowledge of PCs, word processing, data entry and EMRs.Basic Life Support (BLS) for Health Care required at time of hire from American Heart Association (AHA) or Military Training Network (MTN).Proficient in use of the EMR and/or a willingness to develop proficiency.Exceptional customer service skills to ensure an enjoyable check in and check out process, as well as pre and post appointment interaction.Excellent interpersonal skills including phone communication.Skill operating computer in a Windows environment utilizing Outlook, Work, and Excel.Ability to interact effectively with associates and management at all levels.Independent decision-making skills and ability to influence others to resolve issues.Ability to work as a member of a team or independently without supervision or direction.Demonstrated ability to exercise judgment to handle sensitive and confidential information in a discrete and professional manner.Ability to work in fast paced environment while maintaining strong attention to detail.Excellent critical thinking, flexibility, problem solving and communication skills (verbal and written).An interest in growing and developing skill and knowledge to be able to take on larger tasks or roles. (Preferred)Experience using EPIC. (Preferred)COVID-19 Vaccine RequirementKinwell Medical Group is requiring all employees, including telecommuters, to either show proof of being fully vaccinated from COVID-19 or have an approved medical or religious accommodation (based on a disability/medical condition or sincerely held religious belief). Applicants who are offered employment with Kinwell Medical Group will be required to show proof of being fully vaccinated within 72 hours of employment or request an accommodation prior to their start date. If you plan to submit a request for accommodation, please begin the process as soon as possible by clicking on the email link to send an email to leavesanddisability@premera.comWorking EnvironmentWork is performed within a normal office environment with ambient temperatures.Physical RequirementsThe following have been identified as essential physical requirements of this job and must be performed with or without an accommodation: This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone.What we offer:Paid Time Off & Paid HolidaysMedical/Vision/Dental InsurancePersonal Funding Accounts (HSA, FSA, DCA)401KBasic Life InsuranceDisability-Short Term and Long-TermSupplemental Life and ADD&DEducation & DevelopmentEmployee AssistancePassport Discount ProgramEqual employment opportunity/affirmative action:Kinwell is an equal opportunity/affirmative action employer. Kinwell seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.If you need an accommodation to apply online for positions at Kinwell, please contact Kinwell Human Resources via email at hr@kinwellhealth.com.The pay for this role will vary based on a range of factors including, but not limited to, a candidates geographic location, market conditions, and specific skills and experience.National Plus Salary Range:$41,700.00 - $62,600.00*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.by Jobble

Keywords: Kinwell, Redmond , Patient Care Coordinator, Other , Redmond, Washington