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Senior Desktop Support Analyst

Company: The Judge Group
Location: Redmond
Posted on: January 4, 2021

Job Description:

Location: Redmond, WA Description: We are looking for an experienced and proven Senior Support Analyst to join our 24/7 IT Operations Team. A successful candidate will have a wide range of IT knowledge and team leadership experience. This senior-level position will be customer focused and motivated by team success, while providing world class support to the game studio responsible for the renowned video game franchise. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. These technicians research and resolve the most complex issues that other help desk levels have been unable to fix. This job will have the following responsibilities: Accepts responsibility for most any technical problems while also mentoring junior members, interns, and the Ops Team through investigation, resolution, teaching, and documenting. Able to estimate work effort, plan, organize time, and foster a collaborative attitude. Act as an escalation point for technical and non-technical issues that are owned by the Ops Team, along with being able to contribute to ticket re-prioritization for all peers, as the Studio's needs change on a daily or weekly basis. Remove blockers for game development customers through immediate root cause fixes or workaround solutions until a fix can be applied. Qualifications & Requirements: 3 years of work-related experience. Able to work in a 24/7 environment and participate in a quarterly rotating shift schedule. Capable of working evening or weekend shift when rotating quarterly schedule requires you to do so. Strong understanding of Microsoft products. Knowledge and experience with core Microsoft infrastructure (Active Directory, Group Policy, Windows, IIS, DHCP, WDS, WSUS, Hyper-V, Azure, DFS). Contact: twolfejudge.com This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Keywords: The Judge Group, Redmond , Senior Desktop Support Analyst, Professions , Redmond, Washington

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