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Support Analyst 1

Company: Covestic Inc.
Location: Redmond
Posted on: April 5, 2021

Job Description:

Covestic is searching for Support Analyst 1 to join our team. Ideal candidates will have a strong desire for correcting issues, and ensuring strong client loyalty and high satisfaction. The Support Analyst 1 position performs alert-based investigation and troubleshooting of alerts fired into the SCOM monitoring solution, Analyst 1 queue and escalated to the SCSM ticketing queue. The troubleshooting process is completed by following steps which are outlined in troubleshooting guides, including escalating complex issues through an Incident Record in System Center Service Manager to the Analyst 2 and Analyst 3. Required Qualifications

  • 1+ years of operations center/monitoring experience at Tier 2 level
  • Experience troubleshooting in diverse scenarios involving server applications, databases, and networking (must be server side support not desktop)
  • Ability and willingness to work in a shift environment providing 24x7x365 support.
  • Excellent customer service, strong interpersonal communication, and superior written/oral communication skills
  • Highly motivated, self-starting individual contributor, capable of working closely and effectively within a team
  • Previous experience working in a 24x7 production environment supporting critical real-time applications
  • Operations Support experience following procedures and monitoring inbox and help desks
  • Strong communication skills- writing ability sufficient to write email correspondence and error descriptions
  • Cross-group collaboration skills and good communication skills to deal with internal customers and to work cooperatively with other employees
  • Troubleshooting fundamentals: logic, flow & reasoning; handling of stress and conflict
  • Independence and initiative; handling change Preferred Qualifications
    • In-depth working knowledge and troubleshooting ability with Microsoft System Center software
    • Windows Operating System Certification (MCSE 2003 or MCITP preferred) Covestic is a world-class consulting firm implementing technology solutions that help clients realize greater value from their investments so that they may better scale their business, provide superior customer experiences, and trust that their valuable assets are secure. A talented and diverse workforce being imperative, we foster a supportive environment in which individuals from a variety of backgrounds can realize their full potential. If you are a practiced professional with a passion for technology and teamwork, then join our team. For immediate consideration, please apply through the link provided or forward your resume directly to-- ahanson@covestic.com .

Keywords: Covestic Inc., Redmond , Support Analyst 1, Professions , Redmond, Washington

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