Support Analyst 1
Company: Covestic Inc.
Location: Redmond
Posted on: April 5, 2021
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Job Description:
Covestic is searching for Support Analyst 1 to join our team.
Ideal candidates will have a strong desire for correcting issues,
and ensuring strong client loyalty and high satisfaction. The
Support Analyst 1 position performs alert-based investigation and
troubleshooting of alerts fired into the SCOM monitoring solution,
Analyst 1 queue and escalated to the SCSM ticketing queue. The
troubleshooting process is completed by following steps which are
outlined in troubleshooting guides, including escalating complex
issues through an Incident Record in System Center Service Manager
to the Analyst 2 and Analyst 3. Required Qualifications
Keywords: Covestic Inc., Redmond , Support Analyst 1, Professions , Redmond, Washington
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