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Office Dispatcher

Company: American Leak Detection, Inc.
Location: Redmond
Posted on: August 5, 2022

Job Description:

Job DescriptionJob Summary: American Leak Detection of Seattle, WA is looking for a proactive, service-oriented worker with a positive attitude to join our team to provide prompt, professional, and superior service to all customers. Great candidates will be a seamless liaison between customers and our service technicians.Base Salary

  • $18 to 20 per hour (equivalent to $37k to $41k annually)
  • Potential advancement opportunitiesJob TypeFull-time/Year RoundPosition includes:
    • Hourly pay
    • Overtime Pay (as applicable)
    • Paid Travel Time (as applicable)
    • Medical, Dental, Prescription Benefits
    • Paid Vacation
    • Paid Sick time
    • Paid holidays
    • 401-k
    • Paid Training
    • Year-round workGreat candidates are likely to be
      • Service oriented
      • Comfortable with learning and using new technology
      • Enjoy working with customers and operations personnel
      • Enjoy working for a growing organization offering new experiences and career growthWe enjoy developing our employees and providing comprehensive training in state-of-the-art methods and techniques using the best in equipment. We also provide all that you'll need (at no cost to you) to perform your job and serve our customers.In the job you'll be asked to:
        • Set schedule for leak detections, service calls and repairs
        • Dispatch service orders and relay messages via phone, email, text messages or other communication devices
        • Answer service calls and accurately record information from customers into electronic database
        • Provide professional and courteous services to all customers
        • Update daily schedules and calendars
        • Prepare work order and distribute to technician
        • Assist with collections and coordinate with collection agency
        • Handle customer questions and complaints; when the issue is beyond the representatives' knowledge, forwards to the assigned specialist or other appropriate staff
        • Contact customers to assess customer satisfaction
        • Prepare and file invoices and documents, and compose correspondence as requested
        • Assist in familiarizing newly onboarded Customer Service Representatives in office protocols & proceduresDesired Qualifications
          • Enjoy being in a job that rewards intuitive, hardworking, efficient, people who have a keen eye for detail and enjoy working with customers
          • Ability to deliver excellent customer service
          • Exceptional team player; fun, energetic, goal oriented, positive, optimistic, and positive attitude
          • Self-motivated, enjoy working independently, self-starter, organized, and enjoys being self-directed
          • Neat appearance, and a high standard of professionalism and character.Education & Experience
            • High School or equivalent
            • Prior customer service experience in an office setting
            • Dispatching experience
            • Veterans from all branches are highly desired & encouraged to applyA little bit about our Company and teamFounded over 40 years ago, and teeming with great people, American Leak Detection has become the world leader in accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, Homeowners Associations, and municipalities.Reach out today and let us know you're interested in learning more! Visit the Careers section of our website American Leak Detection @ https://www.americanleakdetection.com

Keywords: American Leak Detection, Inc., Redmond , Office Dispatcher, Professions , Redmond, Washington

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