Workplace Experience Supervisor - Mail Receiving
Company: CBRE
Location: Redmond
Posted on: January 23, 2023
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Job Description:
Posted19-Dec-2022Service lineGWS SegmentRole typeFull-timeAreas
of InterestCustomer ServiceLocation(s)Redmond Washington United
States of AmericaHi, we're Host!We believe your office should allow
you to feel comfortable, productive and inspired in your working
life. Because when people feel inspired, great things happen.As the
heart of the workplace, you will help foster a sense of community
by putting the well-being of others at the forefront. As you
collaborate with colleagues to create a culture of support, you
will have countless opportunities to inspire moments of delight and
pursue amazing outcomes each day.With Host, you can join a team
that elevates the office experience by delivering world-class
services that make coming to work better than it's ever
been.Schedule: M-F, 8am-5pmJOB SUMMARYThe Experience Supervisor
oversees employees and daily operations to increase individual
well-being, personal productivity, and organizational
effectiveness.Host uses people-led, technology-enabled services to
connect employees to their environment via their mobile devices, as
well as through high-touch services and world-class customer
service support.In this role, you would oversee a team of Hosts who
serve as cultural ambassadors, community advocates, and service
leaders in their workplace.The Experience team members you would
oversee are responsible for providing services for a building or
campus, with the goal of ensuring that operations and processes
align with client needs and objectives.DUTIES &
RESPONSIBILITIESProvides supervision of delivery of Experience
Services.Services include, but are not limited to: Concierge,
Reception / Switchboard, Room Management, A/V Support, Meeting &
Event Management, Community Programs, Meeting Supply Equipment,
Food Services, Parking & Commute, Bicycle & Local Shuttle,
Supported Employment, Company Store, Pet Programs, Document
Services, Mail Services, Record Archiving, Office Supply
Management, Moves, Adds, Changes, Furniture and Cable Management,
Space Reset, Entrance Screening Protocol and Workplace
Onboarding.Supervises Hosts assigned to Experience Services,
including establishing work schedules, assigning tasks,
cross-training staff to perform multiple duties as
back-up.Maintains records of costs incurred by workplace team
activities. Ensures all billings for business services are invoiced
and billed as required. Seeks ways to reduce costs; implements cost
savingsprograms and procedures to increase efficiency.Responds to
customer requests and complaints regarding Experience
Services.Ensures innovative and customized materials are developed
and utilized to meet the full Host experience. Utilizes the Host
platform and client materials. Ensures client and company materials
comply with client and company brand guidelines.Oversees, utilizes,
and maintains integrity of databases and other digital tools, which
may include administration of SharePoint sites or similar
associated with service delivery, as requested. Performs audits as
necessary. May provide complex reporting.Ensures safety standards
are met by those delivery Experience Services; whether company
employees or third party service providers.Oversee support provided
by coordinators/technicians.Ensure all vendors used have current
proof of insurance and contractual documentation in place, per
requirements.Maintain relationships with vendors who provide
services and goods.Ensure orientations are delivered to a high
quality standard.Assist in the completion of the Service Business
Continuity plan.May oversee coordination of moves, adds, and
changes (MAC).Performs other duties as
assigned.#INDSJQUALIFICATIONSHS Diploma or GED required or
equivalent combination of education and experience (equivalent work
experience = 2 years experience for every year of higher level
education). Bachelor's degree (BA/BS) or other relevant vocational
training preferred.Minimum of 2+ years of related (e.G. Mail room,
Logistics, warehouse, or Customer Service) roles preferred.Prior
experience with customer service highly preferred.Ability to
comprehend, analyze, and interpret the most complex business
documents. Ability to respond effectively to the most sensitive
issues. Ability to write reports, manuals, speeches, and articles
using distinctive style. Ability to make effective and persuasive
presentations on complex topics to internal and external
audiences.Comfortable meeting and engaging with new people.Warm and
engaging demeanor. Ability to assess circumstances, empathize and
offer help.Utilize a high level of attention to detail as well as
strong interpersonal skills.Have a positive attitude and a strong
sense of urgency in resolving any issues that may arise.Requires
intermediate knowledge of financial terms and principles. Ability
to calculate simple figures such as percentages.Ability to
comprehend, analyze, and interpret complex documents. Ability to
solve problems involving several options in situations. Requires
intermediate analytical and quantitative skills.Intermediate skills
with Microsoft Office Suite products such as Word, Excel,
PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable
with and embracing of new technologies and digital tools; such as
Apps, databases, financial management, work order management,
social networking, cloud technologies, handheld mobile technologies
and applications, and communications.Strong problem-solving skills.
Highly adaptable and flexible. Ability to work independently with
little supervision.Ability to work requiring significant walking or
through other means of mobility. Ability to work in a standing
position for long periods of time. Ability to reach, bend, stoop,
push and/or pull and frequently lift up to 20 lbs. and occasionally
lift/move up to 40 lbs.SCOPE OF RESPONSIBILITYDecisions made with
in-depth understanding and interpretation of procedures, company
policies and business practices to achieve general results.
Responsible for setting department deadlines. Errors in judgment
may cause mid-term impact to co-workers, supervisor, department
and/or line of business.SAFETYResponsible for personal safety and
the safety of those who are affected by your work. This includes
but is not limited to:Complete at a satisfactory level all required
and assigned HSE training.Follow all activity policies and
procedures, including all HSE related requirements at all
times.Participate in all HSE related programs & activities as
required,including incident investigations, interviews, auditing,
and assessment, etc.Report any condition which you feel could
result in an accident or injury and / or stop work if required.As a
Supervisor / Manager:While adhering to all HSE requirements
established for CBRE employees, supervisors and managers are
required to:Provide sufficient distraction free time for employees
to complete all required HSE training & support the HSE training
program implicitly.Investigate and resolve (if possible) all
reported unsafe conditions / acts and communicate results back to
the affected stakeholders.Support stop work authority when it is
exercised in good faith.Communicate any / all potential workplace
hazards and workplace procedures.CBRE carefully considers multiple
factors to determine compensation, including a candidate's
education, training, and experience. The minimum salary for the
Workplace Experience Supervisor position is $67,200 annually [or
$32.30 per hour] and the maximum salary for the Workplace
Experience Supervisor position is $111,900 annually [or $53.79 per
hour]. The compensation that is offered to a successful candidate
will depend on the candidate's skills, qualifications, and
experience.CBRE is an equal opportunity/affirmative action employer
with a long-standing commitment to providing equal employment
opportunity to all qualified applicants regardless of race, color,
religion, national origin, sex, sexual orientation, gender
identity, pregnancy, age, citizenship, marital status, disability,
veteran status, political belief, or any other basis protected by
applicable law.NOTE: Some, but not all, of our positions may have
an additional requirement to comply with COVID-19 health and safety
protocols, including COVID-19 vaccination proof and/or rigorous
testing. If you have questions about the requirement(s) for this
position, please inform your Recruiter.
Keywords: CBRE, Redmond , Workplace Experience Supervisor - Mail Receiving, Professions , Redmond, Washington
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