Experience Supervisor - Freight/PCR
Company: CBRE
Location: Redmond
Posted on: May 22, 2023
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Job Description:
Experience Supervisor - Freight/PCR
Job ID
118341
Posted
15-May-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service, Workplace Strategy
Location(s)
Redmond - Washington - United States of America
Get ready for an exciting career with CBRE! We offer a
comprehensive benefits package, 401k, and other extraordinary perks
such as career growth and longevity!
We are Host! Designed to complement CBRE's occupier and landlord
service offerings, the Host mission is to create and scale
people-led, technology-enabled services that increase individual
well-being, personal productivity and interpersonal effectiveness.
Put simply: our goal is to help people work smarter and delight in
doing it.
JOB SUMMARY
This position is responsible for supervising non-exempt employees
on the daily operations of the Workplace Experiences Services for a
building or campus with multiple workplace experience team members,
coordinates operating policies and procedures ensuring those are
aligned with the client's business needs, goals and objectives.
Supervises personnel assigned to workplace experience services,
including establishing work schedules, assigning tasks,
cross-training staff to perform multiple duties as back-up.
Maintains records of costs incurred by workplace team activities.
Ensure all billings for business services are invoiced and billed
as required. Seeks ways to reduce costs; implements cost savings
programs and procedures to increase efficiency. Responds to
customer requests and complaints regarding Workplace Experience
services. Provides administrative support including meeting
coordination, office and workplace experience equipment care, and
supply management. Assists with Workplace Experience team member
and third-party service provider on-boarding process, including new
employee orientation, training, equipment and software ordering.
Maintains relationships with vendors that provide services and
goods to the office. Ensures all vendors used have current proof of
insurance and contractual documentation in place, per requirements.
Leads accuracy, production, quality and retention of program
materials; which may include administration of SharePoint sites or
similar. Ensures client and company materials follow client and
company brand guidelines. Uses and maintains integrity of databases
and other digital tools associated with service delivery, as
requested. Ensures safety standards are met by those delivery
workplace experience services; whether company employees or
third-party service providers. Assists in the completion of the
office Business Continuity plan. Other responsibilities required as
assigned.
SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single
functional or operational area. Recommends staff recruitment,
selection, promotion, advancement, corrective action and
termination. Plans and monitors appropriate staffing levels and
utilization of labor, including overtime. Prepares and delivers
performance appraisal for staff. Mentors and coaches team members
to further develop competencies. Leads and models behaviors that
are consistent with the company's values.
CBRE is an equal opportunity employer that values diversity. We
have a long-standing commitment to providing equal employment
opportunity to all qualified applicants regardless of race, color,
religion, national origin, sex, sexual orientation, gender
identity, pregnancy, age, citizenship, marital status, disability,
veteran status, political belief, or any other basis protected by
applicable law. We also provide reasonable accommodations, as
needed, throughout the job application process. If you have a
disability that inhibits your ability to apply for a position
through our online application process, you may contact us via
email at recruitingaccommodations@cbre.com or via telephone at +1
866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
QUALIFICATIONS
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
EDUCATION and EXPERIENCE
HS Diploma or GED required. Bachelor's degree (BA/BS) or other
relevant vocational training preferred. Minimum of 4 years related
(e.g. Front Desk, Concierge, Hospitality, Room Management, or
Customer Service)roles preferred. Previous experience with customer
service preferred.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong
organizational and analytical skills. Ability to provide efficient,
timely, reliable and courteous service to customers. Ability to
effectively present information. Ability to respond effectively to
sensitive issues. Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances,
empathize and offer help.
FINANCIAL KNOWLEDGE
Requires advanced knowledge of financial terms and principles.
Ability to calculate intermediate figures such as percentages,
discounts, and commissions. Conducts advanced financial
analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents.
Ability to solve problems involving several options in situations.
Requires advanced analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite products such as
Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Comfortable with and embracing of new technologies and digital
tools; such as Apps, databases, financial management, work order
management, social networking, cloud technologies, handheld mobile
technologies and applications, and communications. Best candidates
will have a genuine interest in in anticipating and serving the
needs of others. A warm demeanor and desire to collaborate with
others is key. Physical ability to assist with warehouse
operations. Able to lift 50 lbs.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company
policies, and business practices to achieve general results and
deadlines. Responsible for setting work unit and/or project
deadlines. Errors in judgment may cause short-term impact to
department.
SAFETY
1. Complete at a satisfactory level all required and assigned HSE
training
2. Follow all activity policies and procedures, including all HSE
related requirements at all times
3. Participate in all HSE related programs & activities as
required, including incident investigations, interviews, auditing
and assessment, etc.
4. Report any condition which you feel could result in an accident
or injury and / or stop work if required In addition:
1. Be aware of and understand all safe work practices and
procedures and potential hazards associated with the work
environment
2. Maintain and wear at all times required appropriate personal
protective equipment (PPE)
3. Apply appropriate material handling techniques at all times,
4. Only operate warehouse equipment and machinery (e.g. pallet
jacks, manlifts, etc.) if properly trained, qualified and
authorized to do so
As a Supervisor:
1. While adhering to all HSE requirements established for CBRE
employees, supervisors and managers are required to:
a. Provide sufficient distraction free time for employees to
complete all required HSE training & support the HSE training
program implicitly
b. Investigate and resolve (if possible) all reported unsafe
conditions / acts and communicate results back to the affected
stakeholders
c. Support stop work authority when it is exercised in good
faith
d. Communicate any / all potential workplace hazards and workplace
procedure
Applicants must be currently authorized to work in the United
States without the need for visa sponsorship now or in the
future.
CBRE carefully considers multiple factors to determine
compensation, including a candidate's education, training, and
experience. The minimum salary for the Experience Supervisor
position is $67,200 annually [or $32.30 per hour] and the maximum
salary for the Experience Supervisor position is $111,900 annually
[or $53.79 per hour]. The compensation that is offered to a
successful candidate will depend on the candidate's skills,
qualifications, and experience.
CBRE is an equal opportunity employer that values diversity. We
have a long-standing commitment to providing equal employment
opportunity to all qualified applicants regardless of race, color,
religion, national origin, sex, sexual orientation, gender
identity, pregnancy, age, citizenship, marital status, disability,
veteran status, political belief, or any other basis protected by
applicable law. We also provide reasonable accommodations, as
needed, throughout the job application process. If you have a
disability that inhibits your ability to apply for a position
through our online application process, you may contact us via
email at recruitingaccommodations@cbre.com or via telephone at +1
866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional
requirement to comply with COVID-19 health and safety protocols,
including COVID-19 vaccination proof and/or rigorous testing. If
you have questions about the requirement(s) for this position,
please inform your Recruiter.
Keywords: CBRE, Redmond , Experience Supervisor - Freight/PCR, Professions , Redmond, Washington
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