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Quality Analyst

Company: Zetron Inc
Location: Redmond
Posted on: September 16, 2023

Job Description:

About usFor 40 years, Zetron (a Codan Company) has delivered interoperable end-to-end command & control systems across multiple industries and international markets. With over 40,000 console positions, hundreds of established partners and value-added resellers, and coverage in more than 100 countries, we are an established global leader in connecting communications centres with field operations, personnel, and constituents.Zetron is headquartered in Redmond, Washington in the United States of America. We also have an office in the United Kingdom which caters to EMEA markets, an office in Australia catering to APAC markets, an office in Canada, and numerous other field operations in support of our customers on all seven continents.About the role?Support Zetron's Quality Management System to continually improve customer satisfaction, process and product quality and reliability. Manage document control and change order processes.As a key member of the team, you must be able to:* Ensure that all products and internal processes are compliant with the Quality Management System (QMS).* Communicate, develop training, train and help in executing QMS requirements.* Provide technical training of Quality Assurance processes to staff.* Interface with cross functional departments to aid in implementing process improvements to minimize continuing quality issues. Identify and lead quality improvement initiatives for continuous improvement activities to ensure that the Company's Quality System is effective, efficient and up-to-date.* Support investigation and resolution of all related RMAs, Customer Complaints, Corrective Action Requests, and Field Nonconformance. Track, monitor, and report from the formal Corrective Action System.* Determine when a product with issues should not be released, shipped, or further processed (Product Hold) until the issues are resolved.* Host internal and external quality audits to ensure ISO 9001 and Zetron's Quality Management System is maintained throughout the company worldwide.* Coordinate with Manufacturing group to manage the Approved Vendor List and Supplier Scorecard, including NCFRs.* Perform change order/change notice processing (also known as ECN, CN, CO, ECO, DCO) including quality assurance checks, managing approval, file management/staging, and notification.* Define and assign part numbers.* Ensure that document and data control processes are systematically managed and aligned with Zetron's document management systems and processes.* Provide technical guidance and instruction to staff in relationship to Quality Assurance/Control and Document Control processes to ensure the efficiency of the Quality Management System.* Ability to travel overnight and internationallyWhat makes a successful Quality Analyst?* Associate degree in business or supply Chain Management, or in related area.* Minimum three (3) years progressively responsible Quality Assurance experience, preferably in an engineering and/or manufacturing environment.* Must have knowledge of manufacturing processes, data management, strong statistical data analysis, sampling plans, Nonconformance Review Board (NRB) experience.* Knowledge of ISO 9001 (International Standard Organization) or equivalent standards.* Working knowledge of process improvement and problem-solving techniques including but not limited to Lean, Six sigma, 8 disciplines, and Root Cause Analysis process.* Knowledge of inspection tools, measurement and calibration system, and non-destructive examination techniques.* Proficiency with Quality Assurance, Internal Auditing, and ISO 9001 concepts, practices and procedures.* Strong organizational skills, interpersonal skills and negotiation skills in order to interact with a customer, co-workers and cross functional departments.* Must be extremely detail-oriented with respect to documentation and communication.* Ability to work under strict schedule and meet deadlines, handling multiple detailed initiatives simultaneously.* Knowledge of and proficiency with a variety of word processing, spreadsheet, database and presentation software (for example, Word, Excel, Access, and Powerpoint).* Quality Auditor experience preferred.Benefits and CultureOur culture is supportive and collaborative. You will be part of a multidisciplinary team where sharing ideas and innovation is strongly encouraged. Zetron embodies the values of those who work here, embraces diversity, and offers a comfortable and casual atmosphere where people work hard and feel a part of the organization. At Zetron we not only create and stand behind solutions that help save lives, but our employees are also offered a competitive compensation and benefits package.Our U.S. Benefits include:* Medical, Dental, Vision Benefits* 401(k), including a Company match* Generous Paid Time Off Packages* Company paid short-term and long-term disability coverage, basic life insurance and wellbeing benefits* Flexible working hours* The ability to grow your career by attending various educational programs and/or trainings* 9 paid holidays* Incentive Bonus Plans* Perks and discounts* And more!Starting pay for this role will vary based on multiple factors, including location, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. The typical base salary hiring range for this position is USD $70,000 to $90,000 per year.Interested in a career with us?Simply click on 'APPLY" and we'll be in contact shortly.Zetron, Inc. is an equal opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, gender identity, protected veteran status, disability status, or any other characteristic protected by law.In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 425.820.6363, ext. 294 or via e-mail at

Keywords: Zetron Inc, Redmond , Quality Analyst, Professions , Redmond, Washington

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