SERVICE SUPPORT REPRESENTATIVE
Company: MacDonald-Miller Facility Solutions
Location: Redmond
Posted on: September 29, 2024
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Job Description:
At MacDonald-Miller Facility Solutions (MacMiller) we make
buildings work better. As the Northwest's leading mechanical
contracting firm, we design, deliver and service HVAC, plumbing and
automation system solutions for commercial buildings. With our 1000
employees across 8 offices - there is a breadth and variety of work
to keep you engaged and inspired. We enjoy a well-respected history
of exceeding our customers' expectations and executing with
distinction. Our clients trust their toughest projects with our
integrated teams, including: New construction - From an
architectural 3D model to a completed 40 story urban building that
is on time and on budget Special projects - Updates/remodeling for
existing commercial buildings for new efficiencies Service - On
demand and scheduled maintenance ensuring tenant comfort Building
performance - Control systems and automation for energy improvement
and minimal surprises People love to work at MacDonald-Miller, and
it's because we all share the same Core Culture Values:
Collaboration - Diverse players, one team, a common vision.
Collaboration is our foundation and critical to the success of the
company. Every team member is valued and brings a diversity of
strengths to help us meet our common vision. Dedication - We are
dedicated to personal and professional excellence. We execute with
distinction by doing the right thing and following through on our
commitments. Safety - Everyone deserves a safe workplace. Safety is
more than hardhats and boots, it's an attitude and the environment
we create. Every day, everyone goes home to their families.
Community - We are proud to be part of MacDonald-Miller. We
actively seek to build relationships and know each other as
individuals. Together we create an environment that is welcoming,
caring, and trusting. Innovation - We are committed to continuous,
creative problem solving. Innovation is how we stay an industry
leader. We always strive to challenge and better ourselves. Fun! -
Take the work seriously, but never taking ourselves too seriously.
It's possible to be both serious professionals and good-natured
people you enjoy working with. We strive to be both. Service
Support Representative: This is where you come in. We're looking
for a Service Support Representative to support our Commercial HVAC
Technicians and Service Coordination team by fielding incoming
phone calls and service request inboxes. You would be a key member
of our Service business, responsible for the effective
communication of all emergency services and ongoing maintenance
activities. This level of accountability involves strong,
collaborative communication with our customers and your teammates
to evaluate & juggle the workload in this fast-changing
environment. In return for achieving aggressive goals, you'll get
rewarded with more to own, a ton of growth opportunities, and more
freedom than you've probably ever had. Top deliverables in the
first year to be a hero: Communication Skills: Strong verbal and
written communication skills. Ability to convey complex technical
information in a clear and understandable manner. Customer Focus:
Demonstrated commitment to providing excellent customer service.
Proven ability to empathize with customers and address their
concerns. Expereince working in a construction or service-focused
environment is preferred. Organizational Skills: Exceptional
organizational and multitasking abilities. Detail-oriented with a
focus on accuracy in communication. Evaluate and prioritize work
and service requests continually and communicate with scheduling
coordinators to provide necessary information for each dispatch.
Technical Aptitude: Basic understanding of technical processes to
effectively communicate updates to customers. Familiarity with
service scheduling systems is a plus. We are constantly
Keywords: MacDonald-Miller Facility Solutions, Redmond , SERVICE SUPPORT REPRESENTATIVE, Professions , Redmond, Washington
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