Technical Support Agent
Company: Kforce Technology
Location: Redmond
Posted on: January 12, 2021
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Job Description:
RESPONSIBILITIES:Kforce has a client that is seeking a Technical
Support Agent in Redmond, AZ. Summary: Do you want to directly
impact the customer experiences of the games and franchises you
have been playing for years? Would you like to help us create a
premium experience for customer support? Would you like to be part
of a close-knit, collaborative team? Job Description: As a
Technical Support Agent at 343 Industries, you will collaborate
directly with customers, agents, engineers, developers, and
internal teams to troubleshoot issues, document details, and follow
process to drive to resolution. As part of a specialized internal
Technical Halo Support Core team, you are the liaison between
engineering, the customer, and internal teams to surface the actual
issue (from customer description), identify information that is
pertinent to the issue, and document it for our developers.
Resposibilities: * You will be working on a variety of in-game
issues (PC and console) within the Halo Franchise titles, helping
drive them to either a solution for the user or following process
to document for publishing, always communicating back to the
customer to close the loop* Daily communication with external
Support Agents, Internal Support Agents, and the project team is
fundamental to be successful in this role as customers expect
updates and the team relies on your unique knowledge to continue
their work* As you represent our organization, you effectively
communicate questions and suggestions directly to customers,
ensuring they know that 343 cares about the issues they report* You
will also work as part of the Halo Support Team, helping support
our strategy and projects to manage and improve the support
experienceJob Requirements:REQUIREMENTS:* Bachelor's or Associate
in Computer Science/Technology, technical training certification,
or equivalent work experience* 3 or more years' work experience
specifically as a QA Test Associate* Ability to quantify and sort
priorities of issues/bugs and recognize how they translate to the
product* Excellent written communication to explain and work with a
player in a clear, concise, and polite manner * Proven independent
problem solving, time management, task tracking and follow through
skills* Strong understanding of software/game development and
troubleshooting* Experience identifying unique builds and updating
PC and console OS (Operation Systems)* Proficiency with Visual
Studio Team Services, or similar bug database as well as Office
software- Outlook, Excel, WordPluses: * Familiarity with Xbox
consoles* A passion for gaming, Xbox, and Halo* Program/project
management experience* Support experienceKforce is an Equal
Opportunity/Affirmative Action Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, pregnancy, sexual orientation, gender
identity, national origin, age, protected veteran status, or
disability status.
Keywords: Kforce Technology, Redmond , Technical Support Agent, Sales , Redmond, Washington
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